Otis Washington

An elderly mall janitor. Otis tries in vain to stop Frank from chasing Brad back into the mall, and winds up handing over a map and spare transceiver. He periodically sends the player information and scoops over Frank's transceiver. If Frank is unable to reach the stairs of the Entrance Plaza when the zombies are first let in, and instead is knocked out, it is Otis that drags him from the chaos. When the Special Forces arrive, Otis sneaks out, steals a helicopter, and flies himself and the suvivors that Frank rescued, to safety. Notably, Otis's voice is never heard during the game.